At The Q Charm, we're committed to delivering your charms with care, speed, and transparency. Please take a moment to review our shipping guidelines below.
All orders are processed within 1–3 business days (excluding weekends and holidays). During high-demand seasons or promotional periods, processing times may be slightly extended. We appreciate your understanding and patience.
We offer two flexible delivery methods:
Options may vary based on your delivery location and item availability.
Shipping costs are calculated based on the package weight, size, and destination.
Delivery times depend on your selected shipping method and your location. Please note that unexpected delays due to weather, customs, or courier issues may occasionally occur.
Need to update your shipping address? Contact us immediately after placing your order. We’ll do our best to help, but changes may not be possible once your order is prepared for shipment.
You may cancel your order within 1 business day of placing it. Email us at cs@theqcharm.com with your order number, and we’ll assist you promptly.
For any questions, feel free to reach out to our support team. We're here to help!