At The Q Charm, we stand behind the quality of our leather charms and accessories. If something isn't quite right, we're here to help make your return experience simple and smooth.
We offer a 60-day return policy from the date you receive your item. You have up to 60 days to request a return.
To qualify for a return, items must be:
Email us at cs@theqcharm.com with your order number and reason for return. Feedback is always appreciated — it helps us improve!
Customers are responsible for return shipping costs unless:
We cover return shipping for these exceptions. Notify us within 48 hours of receiving any defective or incorrect product.
If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without prior approval will not be accepted.
Please inspect your item on arrival. If it is defective, damaged, or the wrong item, contact us immediately so we can make it right.
Contact us if you have concerns about your item’s eligibility.
To exchange an item, return the original and place a new order once the return is approved.
If your order is shipped within the European Union, you may cancel or return it within 14 days for any reason. The item must meet our return conditions listed above.
Once your return is received and approved, we will process your refund to your original payment method within 10 business days. Bank processing times may vary.
If you have not received your refund within 15 business days of approval, please contact us at cs@theqcharm.com.